For patients
Start as a patient
From “I don’t feel well” to clear next steps.
Intake, one R200 payment, a private doctor consultation and your clinical documents—kept together.
Private online doctor consultations
Chat or video call a South African doctor. One clear R200 price.
No appointment and no uncertain consultation fee. Chat, send photos or voice notes, and speak face-to-face in a private 30-minute video consultation when needed. Your prescriptions, medical certificates and consultation history stay together in your account.
Start a consultation
R200per consultation
One app for patients and doctors. Your sign-in opens the right workspace.
HPCSA-registered doctors
Secure chat and video calls
Verified-patient ratings
Your records stay accessible
Doctors are availableAverage queue updates live
Private
DR
Your doctorAssigned after paymentVerified profile and ratings shown
Secure video consultationPrivate face-to-face care · up to 30 minutes
Start videoWrite a private message…↑
Chat + videochoose the right way to consult
Your accountdocuments and conversations together
Accountableapproved doctors and verified ratings
R200one clear consultation fee
See InstantDoctor in action
One platform. Two simple journeys.
See how patients receive convenient online care and how approved doctors provide it through a secure clinical workspace.
For doctors
Apply as a doctor
Flexible clinical work, built around accountability.
Complete professional review, receive consultations and use the tools you need to care remotely.
More than a once-off chat
Your healthcare documents should never disappear into your downloads.
InstantDoctor gives you a private patient workspace where each consultation remains organised. Return to the conversation, see who treated you, and download clinical documents from the consultation that produced them.
- Your prescriptionsDownload issued prescription PDFs from the relevant consultation.
- Your medical certificatesKeep workplace documents available when you need another copy.
- Your consultation historySee previous symptoms, dates, doctors and clinical conversations together.
- Your doctor’s identityKnow the approved professional responsible for your care and rate the experience.
ConsultationUpper respiratory symptomsCompleted · Dr N. Mokoena
CompletedYOUR CLINICAL DOCUMENTS
RxPrescriptionIssued after consultationPDF ↓
MCMedical certificateAvailable in your accountPDF ↓
Why choose InstantDoctor?
Built around what patients actually need.
Fast access matters. So do price certainty, professional accountability and having everything available after the consultation ends.
One transparent price
Know the full R200 consultation fee before you begin. No provider directory, bidding or surprise consultation price.
Chat, voice note or video call
Use text, relevant photos, documents and voice notes—or move face-to-face with your doctor in a secure video consultation of up to 30 minutes.
Approved, accountable doctors
Doctors complete professional onboarding and document review before they can receive consultations. Patients can rate completed care.
A proper patient portal
Your consultation does not vanish when the chat ends. Return to its messages and issued clinical documents from your secure account.
Clinical care, not automated diagnosis
Your consultation is handled by a registered medical doctor who can ask questions, assess the information and explain the next step.
Clear clinical boundaries
If online care is not appropriate, your doctor can direct you to urgent or in-person care instead of pretending every condition belongs online.
VERIFIED CONSULTATION★★★★★Only a patient who completed the consultation can submit its rating.
Accountability is built inYour consultation.
Your consultation.
Your doctor. Your voice.
Every rating is connected to a real completed consultation and the doctor who provided it. Feedback is monitored by InstantDoctor so that excellent care is recognised and concerns can be reviewed—not buried in an anonymous testimonial feed.
- One rating per completed consultation
- Tied to the treating doctor
- Administrative moderation and review
Appropriate online careEveryday medical guidance,
Everyday medical guidance,
handled professionally.
InstantDoctor is designed for common, non-emergency health needs where a focused history and private conversation can help determine the right next step.
Routine prescriptions
Prescription support where clinically appropriate and legally permitted, issued as a downloadable PDF.
Medical certificates
Digital medical certificates following a proper clinical assessment, retained with the consultation.
Symptoms and triage
Practical advice, reassurance, and clear guidance on when to seek in-person care.
Follow-up guidance
Discuss ongoing symptoms, treatment response, and sensible next steps.
Care with boundariesOnline when appropriate.
Online when appropriate.
In person when necessary.
A doctor may recommend urgent or in-person care when online consultation is not clinically suitable. InstantDoctor is not an emergency service.
For a medical emergency, call 112.How it works
Care in three clear steps.
Tell us what’s wrong
Create your account and complete a short, focused medical intake.
Pay securely
Pay the fixed R200 consultation fee and enter the live doctor queue.
Consult by chat or video
Message securely or start a private video call with your doctor, then receive guidance and clinical documents where appropriate.
Ready when you areSecure chat, private video and your healthcare documents in one place.
Start an online doctor consultation for R200.
For medical professionalsPractice flexibly.
Practice flexibly.
Make a meaningful difference.
Join a platform built for registered doctors who want flexible, accountable remote work.